We’ve all been there—that guy or girl that despite the hints, just doesn’t get it. But what happens when the one not “getting it” is actually a company who is inadvertently muddying their brand for a new customer? A Great Customer Service Experience I found a cool new hot yoga studio, and I was blown […]
“I Appreciate You Taking the Time”
The longer I’m in business, the more aware I am of time. Whether you’re an entrepreneur, small business owner, or working in corporate, time is always of the essence. Time is the one commodity that you can’t get back, so how and who you choose to spend it with is paramount. In our efforts to […]
Great Business Starts with Heart
If you want a business that moves, mobilizes, and inspires people, start with the heart. When you think about the brands that truly excite people, what are some of the companies that come to mind? I think of TOMS, Virgin, and Life is Good to name a few. They all have something in common that […]